SBICap Securities Limited — Payment not received

Hi,
While availing home loan, I was committed that the re-processing fees will be waived off with in 1 week (attached the screenshot) but it's been more than 2 months I have taken the home loan from SBI but haven't received the amount.
I have been following up with the team since long time but still it i spending.
Kindly help us to get the amount. Thanks.

Manoranjan Acharjya
+91-[protected]
+1 photos
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