School Of Open Learning — Payment deducted my account but fee received not generated

Address:

my name is rajnish rawat contact no-8860514121

Sir
i had made my registration this date 1/11/2020 sol side for first year registration and after the payment deducted my account but i had no received fees and student id card there are show the screen you payment is active with 60 min but after 60 min wait no response...
and i had also talk to my bank and other tpsl customer care .they are saying my side is payment done you can contract you sol than i send a mail for you