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School Of Open Learning — Refund of money for provisional certificate

Respect sir/maam
I am Anushka Agarwal, student of sol du. I have applied for migration/provisional certificate online which charged me rs 500. But today I came to know from sol building that provisional certificate is free of cost and it will come online. And for migration I need to submit 500 rs again so I submitted again along with migration form.
Please help me to get back my Rs 500 which I submitted online on du site for provisional certificate.
Please reply as soon as possible as it's hard earned money.
Thank you
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