School Of Open Learning — The amount is deducted but haven't received a fee receipt

Sir,
I have submitted my third-year fees on 25/Apr/2021 but the error occurred and the amount is deducted from my account but I haven't got the fee receipt. I asked SOL in the query they said that I have to ask my bank. So I thought it must be my bank issue then I tried again on 28apr2021 to pay my fees but again error occurred and the amount is deducted from my account. Now I have paid 6670 rupees but my fees is not submitted yet. I have my exam next month how will i get my admit card if my fees is not submitted yet. Now my queries are also showing error. If i pay again and the amount will deduct but fees won't be paid who will be responsible for that? I am from a middle-class family and in this pandemic 6670 rupees is not a small amount for me. Now I don't have money to again I can only pay if my amount will come back to me.
Please take the necessary action, I am looking for your help.
Kindly arrange my refund as soon as possible
Regards
Priyanka Singh
Roll no.[protected]
DOB - 30/11/99
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