Dear Mr. Tayagi/Schwing Team,
The excavator breaks down on 10 april and we have intimation to you on 11 april morning. But you have not provided engineers on 12 to 14 april at our work site. I agree with you, your engineer reached 15 april at our work site. I am asking only one thing nobody to attend our complaint or respond to 12 to 14 April. I mean to say 3 days you have not responded to us. Finally the engineer reached on the 15th and our operator talked about the machine heating up regularly. Mr. Tayagi is your engineer's duty to check the radiator first because it's a very common or small process when any machine is heated then check the radiator, Fan, and belt but your engineer does not check the same in the first attempt. The engineer guesses the ideas only like water body damage, weather is hot than machine heat up because he is not fully knowledgeable about machines. It's like a formality to check the machine.
You mention your mail about the Head Gas Kit.When the first day your engineer reached our site and checked the machine The head gas kit is ok. It's your engineer's fault to damage the head gas kit because he works on behalf of guesses only.
All processes are done by your engineer like Head gas kit change, pump, belt etc. check but problem not resolved.
Mr. Tayagi is the process done by your engineer on the be half of ideas.
I can't understand why nobody checks the Radiator.
Mr. Tayagi ji is the first process to check the radiator when any Machinery heats up.
After all the process your engineer decided the radiator chowk. It's a joke for us.
I think your engineers are not well trained and have no full knowledge about machines.
My suggestions to the Schwing team please train properly and arrange practice classes for engineers.
Mr Tayagi you blame us in your mail regarding Service schedule 2000hrs coolant not change than radiator chowk.
For your kind information please check your record all service schedules done by your engineers.
If engineers do not change coolant or any items according to the service schedule then it's Schwing engineers fault. It's not our responsibility.
You blame us 2000hrs coolant not to change i have attached a bill in attachment 10 ltr coolant mention in the bill.
It means Schwing Engineers fault can't change Coolant.
Mr Tayagi we have arranged material only, it's your engineers responsibility to properly follow the service schedule.
I think Schwing Engineers do work or service as a formality.
Mr. Tayagi for your kind information we have to follow the service schedule on time.
Tayagi ji please dont blame customers for service or any issue.
Schwing Team i am very disappointed or harassed by your service and your team behaviour.
Our Excavator problem is not resolved till date.
The Schwing team please take necessary action and resolve the complaint today or tomorrow because today's 11th days did not resolve the problem.
Otherwise I sent all documents or records to our advocate and file case in consumer Court because I am very harassed and bearing loss everyday.
Please response.
Regards,
Kishore Singh Rathore
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