[Resolved] Screen Guards India — cancelation request not entertained

[Resolved] Screen Guards India — cancelation request not entertained

K Khupnaulak from Nagpur, Maharashtra

I've ordered a product from them based on the picture provided in their portal. After placing the order, i realize that the color of the product is not what I want, so I searched an option to cancel it. I couldn't find the option to cancel it, so i wrote it to the support dept as given in email and web portal, which was acknowledged and a ticket opened. That was within 1 hour of me placing the order, because they didn't give me the option to cancel. All this was done on the same day before it was despatched. They however deliver the product without even responding to my request to cancel it. They should refund and collect the product from me +1 photos Was this information helpful? No (0) Yes (0)
Mar 5, 2020 Complaint marked as Resolved Screen Guards India customer support has been notified about the posted complaint. Verified Support Jan 09, 2020 Screen Guards India Customer Care's response Dear Customer, We sincerely apologize for the inconvenience you had with your recent purchase. We tried calling you at +91-[protected], however, there was no answer. We would request you to share your alternate contact number. This will help us to provide you best possible resolution. Looking forward to your response. You can also call us at +91-[protected] (Mon-Sat : 10 AM - 5 PM). Kinds regards, Screen Guards India Verified Support Jan 31, 2020 Screen Guards India Customer Care's response Dear Khup, Thank you for letting us know about your recent experience with our customer service team. we apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide a consistently reliable products and an exemplary level of customer service. Based on the events you describe, we did not meet this goal. Your comments regarding last interaction will be used for coaching and training our employees. We ask that you allow us another opportunity as we consider it our privilege to have a valuable customer like you. For any further assistance, please reply to this email or call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM). Kind regards, Screen Guards India
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