[Resolved] Screen Guards India — Order # [protected] not delivered neither amount is refunded.

udaykaruturi

May 25, 2021

Address:	Address : B-16, Keshopur Ind. Area, Vikaspuri, New Delhi - 110018, India.
Website:	screenguards.co.in

I have ordered "Dr. Vaku ® Swadesi Non-Contact Infrared Thermometer – Made in India" product on the website https://screenguards.co.in/ and paid the amount of Rs 899.10 on May 11th, 2021, but so far I have not received any update.

Order status is showing as canceled, but the amount is deducted.
Even I have created support ticket #88385867 but so far I have not heard from the Support team or no one answering my call.

Please resolve this issue ASAP.

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Aug 8, 2021

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

Screen Guards India Customer Care's response This is in reference to your recent purchase (Order ID: [protected] ).

We sincerely apologize for the delay caused.

As per our telephonic conversation, please be informed that we have placed a new order as per your requirement. Your new order id is [protected]. You will be receiving it within 3-5 working days.

For any further assistance, please call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

Kind regards,

Screen Guards India.

Verified Support

Jul 08, 2021

Screen Guards India Customer Care's response Dear Uday

This is in reference to your recent purchase (Order ID: [protected] ).

We sincerely apologize for the delay caused.

As per our telephonic conversation, please be informed that we have placed a new order as per your requirement. Your new order id is [protected]. You will be receiving it within 3-5 working days.

For any further assistance, please reply to this email or call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

Kind regards,

Screen Guards India