Sdmc — unable to edit property/owner details & when i am filling property id it's showing upic already in use

On 30/05/202 i tried to file property tax online on the new portal, as per the new manual.
I have been filing property tax online for the past few years & the previous tax portal was easy to use.
O logged in to the portal as per instruction but when i filled property id &a page opened with property details when i clicked on the action option it says upic already in use.
It's also showing property registered on 30/05/2020 & when i am trying to edit property /owner details few options are not responding & unable to fill (District option & property type in vacant area details section.
I mailed & called help desk email address & number without any response & last date for submission is nearing.
Why provided with help desk number of nobody responses, it's utter trash website.
I a senior citizen unable to move about, it's not possible for me to travel.
If they don't make changes in the software & revert back to the previous website citizens will have to bear the brunt of this portal & that too without success in paying property tax.
Please do something urgently as there are lot of complaints.
Even they are not issuing new upic, so all options are blocked.
Actually citizens totally get stuck in the new portal & unable to edit or file property tax, which ever way you try.
For the past 12 days i am stuck here. Without hope & success & feeling helpless.
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