Sdmc — Unable to get property tax paid receipt

Dear sdmc team,

I would like to bring your kind notice that i have paid the property tax for the year[protected] the sum of Rs 4628/64 via debit card against my UPIC No -[protected] On the 29th of june'20 using your new portal against my property . However, i have not got the generated receipt for paid amount on your portal and status is still showing as “No property tax paid after registration “on your portal (once you press the actions button )

I tried to contact you on your provided phone number for help desk but no one is responding. I recieved the confirmation of the payment made to South Delhi Municipal from my bank RBL bank both via sms and email that the payment has gone through to you ..Unfortunately your portal is unable to acknowledge the same and generate my payment reciept for the same So, request you to please check at your end and provide the receipt for the same. You can send me the link for the same on my registered mobile number or else kindly advise as to how I should go about it to obtain it .Also update the same in your portal for future and further reference so that I can download it from there .
If you are unable to sort out my problem please refund my amount earlier so that i can again pay my property tax again before the next extended date of 31st July
Looking for your kind cooperation and quick response
Thanking you,
Shephali Singh
[protected]
Enclosing proof of payment from my bank made to the South Delhi Municipal for the property tax amount of Rs 4628/64