Seabird Tourists — customer service

Address:

#76/1 hosur main road near ayyappa and hanuman temples opp to canara bank, Old Madiwala, Madiwala, 1st Stage, BTM Layout, Bengaluru, Karnataka 68

Booked a bus from bangalore to gokarna from btm boarding point which is supposed to start at 8:45pm. This guy calls me at 8:20pm and our convo goes like this
That guy : bus has reached and will wait for 5 mins only, are you coming?
Me : ofcourse, why i'm coming. Isn't it supposed to come at 8:45pm?
That guy : yes but that bus is not coming you come in this
Me : okay, but wait for 10 mins it takes me 10 mins to reach boarding point
That guy: you come to madiwala i'm rescheduling your pickup point
Me : no, i'll come to btm pickup point, i've started
That guy: no, we've left btm, come to madiwala before 9 if you want to come
Me : what? Seriously? This is not the way you talk with your customers
That guy : hung up and moved my boarding point to madiwala
Struggled to find an auto that urgently and made it somehow fortunately. This is not the way customer should be treated by paying heavy loads of bus fares on weekends.