Seabird Tourists — fake booking at goa office

We went to the seabird office at panjim, goa and they told us to go to the bus stop assuring us that our booking was confirmed. When we reached the bus stop, the bus conductor said he did not have our booking. After minutes of arguing we went back to the office and the people who acted nice at first and assured us of our booking were now laughing because they had successfully fooled us. It was the worst customer service i have experienced. They were not helpful but instead they took advantage o[censored]s for their own entertainment as we were tourists.