Seabird Tourists — Illegal commercial shipping causing inconvenience to tourists on tourist bus

We booked sea bird from bangalore to gokarna under ticket number 5825325
They cancelled AC bus and arranged nonAC at last minute.

So one o[censored]s had to cancel and come by car. 2 o[censored]s still used the night bus but there were too many delays and stops due to combining of route, and more over they stopped morning 10am at Kumta for more than hour for unloading commerical shipping. It is completely illegal to load and unload commerical shipping material of that much quantity when they are supposed to run a tourist bus and their luggage only.

Need complete refund of tickets and also compensation of 5000 due to delays and no stops for breakfast when there were delays. Causing health issues and sickness for us.