Seabird Tourists — much inconvenience caused during travel including financial loss

Seabird is the worst travel agency i have come across. They don't have replacement for simple tire puncture which happened near tumkur. The responsible people in bus say "take any private bus and go". Will they say same thing if it had happened in night time. We choose travel agencies to travel because they are safe, with a hope that they will drop you at your destination with utter safety. But seabird provides zero safety. If a person is traveling for the first time how will he know how to go from tumkur to bangalore. That private bus took me to yashwantpur. I took metro from there and reached my destination place. If the person is traveling for first time or an uneducated person who has not come across metro in his lifetime, will seabird take the responsibilities of harm that might have caused to these people? Upon all these, they didn't even do tickets for me to take that private bus. The driver says "now you go with your money, then get the ticket to seabird office at anan d rao circle and get your refund", is this a joke? Most of the people who were traveling in that bus had to reach their office at certain time, even i should had to. According to him i have to go to yashwantpur from there i should go to anand rao circle fight in their office for money then from majestic i have to again go to my place. What they think customers are? They didn't show even basic human responsibility. First of all we pay more than required still they cant provide service, they are at my boarding point 40 mint ahead of scheduled time, they didn't even reach tukur at 7.30, upon that they behave like this with utter irresponsibility with all the faults on their side. This was the first time traveled with seabird and yu would happy to know this will be the last time. Do hell with your service and do hell with you