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Seabird Tourists — Refund for the inconvenience caused by the travellers

Hello,
I was traveling from chikodi to Bangalore on 15th Feb. The bus was delayed around 40mins. But the main problem faced when the bus went brokedown, and the workers informed us to take other vehicles.
I want my complete amount to be refunded, this was the very bad experience happened yesterday night.

Ticket number: 38K3NUZQ
Travellers : Seabird
Bus No : KA01AE5218
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    Seabird Tourists Phone
    +91 98 8059 9834
    +91 80 2291 2985
    +91 80 2235 5194
    Seabird Tourists Address
    #26, 2nd Cross, Sri Rama Temple Building, Near Sapna Book House Gandhinagar, Bangalore, Karnataka, India - 560009
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