Seabird Tourists — seabird safety concern and backup provision for bus breakdown

Address:

Pune, Maharashtra, 411057

I had taken the below booked bus and at 11.20pm the bus broke down ~20km before kolhapur with the most stupid reason that any driver for long distance bus can give – no diesel.

They managed to get the required diesel by around 12.30am. Once the diesel was filled, they realised that nothing further happened and that they needed a mechanic. By around 1.30am, a mechanic managed to come empty handed assuming that any bus would have the basic tools required for such scenario, especially when this was a long distance bus (Shirdi to bengaluru).
The cleaner was running behind each and every lorry that came that way begging for tools to help mechanic investigate the issue. Finally at around 2.30, mechanic confirmed that the bus needs further repair and based on his confirmation drivers called for back up. Already 3hrs gone.

There were very few ladies and amongst us was a pregnant lady waiting in the middle of nowhere during rainy season in midnight for 7hrs bearing all the wind, coldness and ofcourse the strangers.

There was 0safety. We tried to call the seabird servicedesk and escalation point of contact as well. None of them were ready to take any ownership and acted with 0 responsibility. Each and every escalation point was asking us to call another number and so on. Ironically we landed calling the first guy.
The bus was already 1hr late to my stop in pune.
This is not the first instance that i had with seabird to prove that your inefficiency. Back in april 2016 i had a similar service provided that put my family’s safety at risk. Reference - re: complaint - deficiency in service fwd: reservation of tickets to pune through seabird #rb[protected] tj[protected]
Ts-rb27459952ihj/3151028
After 2years, i again booked seabird and the similar thing again happens. No improvement over the years at all. Infact things have worsened from service, safety and accountability perspective. Extremely disappointed.

Totally i have wasted 8hrs of my time wasting on waiting, had to apply 1day leave and hence loss of pay at work and spend on you stupid bus. What is it that your company going to do about this.
I have all the required proofs – pics, phone records and email ids of co-passengers who were extremely angry and disappointed.
I so badly want to give my feedback and share my experience as your service review in all possible website so that no other female's safety or anybody’s safety for that matter