Seabird Tourists — waiting for refund

I tried to book a ticket from banglore yo sagara on 30th july. Ticket was not booked but amount got :deducted. When i called customrer care first they said refund will happen by one week. But till today i did not get the amount. Please resolve this at the earliest
Ticket details
Travel date:30th july 2017.
Traveller name:prashantha u m
Mobile no: [protected]
Rout: bangalore to sagara
Pnr :3984787