Self — Full refund of the tickets booked for which flight was cancelled and five passengers were put in morning flight with no intimation

Address:

CHIEF ENGINEER, HQ 14 CORPS, KARZU MESS, NEAR MORAVIAN SCHOOL, Changspa Rd, LEH 194101

DEAR SIR/MA'AM

1. Trust this mail of mine finds you hale and healthy. I received your mail but its not satisfactory at all. Your contention that you tried to contact me on email and mobile doesn't convince me as contacting on 26 july 22 i.e 10 days prior and that too only once and not contacting on one day prior or on the day of flight when flight is per-ponded and its very clear postponing a flight the passenger will come to know but pre-ponding it is totally illogical and the passenger cannot dream of the same

2. Received your reply is totally unreasonable. Your contention that u called on 26 July 22 for a flight on 04 Aug 22 ( neither received ur call neither shown in missed call list on my mobile when u are fully aware erratic network in Leh; Ladakh) n didn't make any efforts to contact me from 27 July 22 to 04 Aug 22 ( 9 days were available with ur airlines). I have called my family members five of them, My EX SERVICEMAN widowed mother Mrs Sayari Devi Age 74, my sister Mrs Renu Choudhary, her spouse Mr Bhinya Ram Choudhary, and his son and daughter Mr Aatish Choudhary and Ms Sakshi Choudhary respectively and their PNR Number was LYV 7YP and were booked by Spicejet flight SG-8126 for 4 Aug 2022 at 1010 am from Leh Airport. No call was received by anyone o[censored]s on the mobile number given in the ticket. Fresh tickets were purchased for Go airlines as onward journey to Jodhpur was to be performed. They all live in village and never use Air mode of transport. This is the first time they visited me; they have come to Leh and generally travel by train.

3. Seeing your terms of condition to use e voucher once within 180 days and if fare is less, balance money will be forfeited and same passenger will use the voucher who seldom use air mode of transportation. And the fact is that the names mentioned and their air Tickets and the journey was rescheduled by your good self without our consent or intimation to any one o[censored]s. And the flight was pre-poned by your airlines arbitrarily without our consent. Postponing flight is still OK as person cannot miss the flight.
In 9 days after 26 July as u claim u called on this day no effort was made to contact self by any mode of communication by a national carrier airlines is very startling n amazing too.

4. As I have brought out no one from above person who traveled use air mode of transport n I being a Govt (Defense: serving Brigadier n discharging my duties in Ladakh) servant perforce use Balmer & Lawrie/IRCTC website to book my travel tickets as per Govt guidelines. Therefore I can use your two e vouchers but u cannot issue for passengers traveled as they don't use airline as bought out earlier. U can issue in name of Poonam Karel and Ananya Karel as being my wife n daughter they travel n balance three tickets can be refunded to self.

4. Its once again requested to refund the full amount to the following bank details:

Brigadier Rajesh karel
SBI Account number [protected]
STATE BANK OF INDIA
MATHURA CANTT
IFSC CODE SBIN0005716

5. This is the second bad experience by me being in Army for last 30 years and serving the nation in difficult area at Leh. I was member of the spice jet club and put the spice cash of nearly Rs 2600 or 2700 (Rajesh Karel) and had called several times to refund my money as the spice jet club cash is not in use but very sad to inform nothing has been done regarding this.

6. This will be my last mail of self to you and I will be left with no option but to approach civil aviation minister and the consumer court and use my twitter handle to get redress-al of my grievance as its genuine n logical too. Your airlines cannot force their decision and Judgement arbitrarily on citizens of India.

Regards
Hope for a better response

BRIGADIER RAJESH KAREL
Mobile [protected]