Self — Misinterpretation of booking and delay in credit back

Address:New Delhi, Delhi

WORST ONLINE BOOKING PORTAL I EVER DEALT WITH TG is an extremely unprofessional company. I have booked for Hotel Udai Villas, Bharatpur for the Long weekend Holidays from 23rd-26th Jan. Initially, after payment they sent me an email confirming the hotel. After 3 days, they came back saying the same booking has not been confirmed and they asked me opt for vogus alternative. When I refused to take it, they said they will cancel and refund the whole amount within 5 days. When I re connected with them after 5 days, they said it will take one more week. Now, I had to book the same accomodation at a much higer rate and had to run after them for the refund. Till today, the refund has not been initiated and they are not resolving this issue.
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    New Delhi
    Delhi
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