Self — OYO Rooms

Address:

FLAT NO.102,1ST FLOOR, VIDYA HERITAGE, WANOWADI

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: Hello OYO team,
It is very disappointing to write to you here, that we had a horrible experience with your service last night.dated 11 oct 2022.
we booked 2 hotel and they have accepted our booking but denied to give us room after reaching to the hotel, it was almost 1 am in the night, still they haven't allowed us to give the place to stay,
In the first scenario, my booking id-HW3M8899 hotel:- OYO 10108 Tag House,
when we reached the destination he refused to give us a room, saying that there is no room when i asked that if i booked room from your desck then heying you have to pay Rs.1100/-

For the room, when we called customer support he arranged another room for 1500 rps, which was not at all worth it, the construction was very old and the rooms were very dirty and smelly, so we didn't stay there.
so, we again booked the another room of 805 rps, at Radhakrushan
Booking id is
They also refused to give us room, and offer room for 1500 rps despite of booking,
So at the end of that we paid them, 1500 rps for a room, and guess what room was not cleaned at all the bedsheet we slept on was all stinky and dirty that body got itching.
And this thing is happening for the third time in a row, I just wonder how OYO is not taking any actions on these types of hotel rooms and the owner where they are using OYO to only get customers for free and then they absolutely denied the OYO identity or the tie ups they have with OYO!
Despite of being the loyal and regular customer of OYO still we are facing these kind of issues many times.
This is really a worst experience i have ever gotten with OYO, considering I’m a regular customer of the same.
I would request you to take actions on these hotels and make sure you pay us of all the losses i have paid that night!
I hope to get it as soon as possible !
Thank you!