Self — ridiculous intl atm withdrawal fee.

Address:

Hyderabad, Andhra Pradesh, 500033

Hi, i travelled abroad and used atm to withdraw. During that it mentioned no fee at all. However later it shows a deduction of rs.1300 for each $500 withdraw.
The mark up fee of 3.5% is way too. Much.

I was assured being an imperial customer there will be no atm charges.

Can you reverse the charges?
Acct: @ hydwrabad, jubilee hills branch.