Servify — one plus 5t screen cracked

Pathetic customer service.
In have been trying to get my phone repaired from past 10 days and here is the brief explanation of what has happened till now.
Issue: screen damaged, claim raised as it was under warranty
From my side : i raised the claim with pickup and drop service. My location was bhopal and the system selects the service centre in gurgaon as confirned by the customer executive.
I cancelled the request because the nearest service centre showed by one plus care app was in indore and tried opting for carry-in but was unable to do that because it was grayed out. I again selected the pick-up and drop-off for indore centre. Turns out indore centre doesn't support pick-up and drop-off plus does not look into phone under claim request again confirmed by customer executive.
Back to square one : now i am again trying to select the pick-up and drop-off but system is not showing any options to book repair. I am trying to get the pick-up and drop-off serivce through customer care but they are also unable to do it from past 4 days including sunday.
Now my question is if the customer care and the back-end team is unable to do it, then who will??