Set Top Box — set up box videocon d2h tech issue not solved and charging us wrong without solution

Address:

Postal Address: B/7, SUN RAYS APPARMENT, OPP TEACHER'S SOCIETY SONAL CINEMA ROAD, VEJALPUR,AHMEDABAD-380051, Ahmedabad, Gujarat, 38009

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Dear team of videocon,
It seems realy embarrasing to writing this mail for such a small concern i need to consume time on this.
Since last 2 days we are not able to use your services on d2h set up box conncetion issues, as channels are not working. When we call cc the services are so pathetic not connect instant and taken time to resolve concern still awaited and finaly ordered us to change the box which costs @ 450/-however already 4 month back we changed it and again same issue persists which we dont find it worthy deal,
Kindly get this sorted on top priority as we will not pay money for your raised issues as technical or hardware as its finaly you manufactured device not my own,
Is it hand made so that in every 4 month i need to change it, kindly reply with yes so that i could cerculate this reply to all social networking site and to consumer forum too.
Awaiting for your immediate response, as 12 month warrenty committed so lets resolve or lets get ready for action...
Yusu[censored] shaikh coustomer id[protected]