Sfl Worldwide — Delivered to wrong Destination without my knowledge.

I recently moved from US to Kolkata and this is in regard to my concern with the way my shipment delivery is being handled by SFL Worldwide Shipment company. I travelled on 17th April 2021 and 2-3 days before flying SFL Worldwide confirmed my delivery to Kolkata airport where I was supposed to present myself for custom clearance.

They suddenly changed the custom port to Chennai in May and sent my shipment without my consent or any prior intimation. Also the reasons given by two staffs from same company contradicts which looks suspicious in nature. One says its due to Covid & Kolkata riots and the other person says we don’t have any port for custom clearance in Kolkata.

I am being asked to send my original Passport through courier along with Power of Attorney documents signed which will give all legal authority to an anonymous person. It keeps my Passport and my valuable goods at high risk. At worst I could have flew to Chennai and get things done but due to covid whole country is in bad situation and want to avoid any risk for my old mother.

I am not comfortable with what I am being asked for, hence I requested them to transfer my shipment to Kolkata airport so that I can present myself in person for whatever formalities are required. They keep denying my request and pushing me to take risk by sending my passport through courier.

I have already spent huge amount for the shipment and being warned that if I don’t send asked documents, I will be highly charged for the delay. I feel like harassed.