[Resolved] Sharekhan — cheated on pathetic customer service | |
Sharekhan charges crazy amount of brokerage. On escalating this i was assured that the existing brokerage charges would be reduced to half. That never happened however. After waiting for 10 days, mailed sharekhan regarding the same. Got a very rude response from the staff after waiting for another two weeks. Overall my problem was never addressed. Terminating my account with sharekhan and starting with zerodha Was this information helpful? | |
Nov 24, 2017 Complaint marked as Resolved Sharekhan customer support has been notified about the posted complaint. Verified Support Oct 24, 2017 Sharekhan Customer Care's response Hi Shama, we hope that our conversation was satisfactory for you. As discussed, your brokerage structure has been changed to a certain extent. Also, as per your request, the reversal of the brokerage charged in your account will be done by this weekend. Please let us know if there is anything else we could do for you.
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 3 Comments | |
Comments
Sharekhan has given be schedule of charges however they have charges much higher than what is confirmed to me, they are doing forgery in the customer accounts by taking higher charges then what is confirmed
Sharekhan Customer Care's response, Nov 1, 2017
Verified Support
Hi Ashuvik, we assure you that it is not the case. Our brokerage charges are customized as per the customer's trading volume. If you require any further clarification, please send in your details via email to myaccount@sharekhan.com and we'll connect with you.
I am triloki nath choudhary, customer id 819159 maintaining demat and trading account with sharekhan for the past 10years, but due to some reason I was not using it for the last two year. now again I wanted to start and transferred Rs500/- on 2nd nov 2017 but till now it has not been credited to my trading account. I dropped mail to myaccount at least twice and called customer care at least four times it is shocking not even once I could speak to any customer care person even after waiting for more than 20 minutes..r they closing their operation ..
Sharekhan Customer Care's response, Nov 15, 2017
Verified Support
Hi Trilokinath, we are sorry to keep you waiting. As per our conversation, the funds transferred by you were from an unmapped bank account due to which the credit was not provided to your trading account. We have forwarded your request to reverse the amount in your bank account. We've also arranged a pick up for your CMC for bank linking which will be done by this weekend. Thank you & have a nice evening ahead!
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I was confused and unable to trade which incurred huge loss today.