Sharp India — bread maker

This is with reference to my complaint no-997917. Despite repeated follow up on the toll free no no one has bothered to call me up.

I had purchased a brand new breadmaker from sharp via amazon but regretfully it is not working. Is this the level of customer care that can be expected from the company?
The model no is & it was purchased on 3rd nov from amazon. The appliance does the kneading but no baking is done.

Looking forward to a resolution