Sharp India Limited — Sharp AC 1.5 Ton, less than 1 year old. WORST Ever Experience with an AC Brand.

Address:

New Delhi, Delhi

Sharp AC 1.5 Ton, less than 1 year old. WORST Ever Experience with an AC Brand. Has made me spend more than 20, 000 on maintenance and repair and still AC doesnt work. 1. In january thier representative comes for free dry service, looks at the AC from outside, makes us sign a document and says its ok. 2. April, with summer coming in, the AC doesnt work, we call up Sharp, no response, they turn up after a week and tell us, Gas is leak, get it fixed. Charge 3000. OK we pay them. still AC not working 3. Next they come back after a week of the complaint, and tell us that the AC vent is inside a shutter(along with 2 other vents of Samsung ACs working abosolutely fine), so we need to put atleast a 18 inch exaust fan as the AC is getting heated cause of reflected air from the Shutter. We put the exaust, COST - 3500 - exaust Fan + wiring + 500 electrican. still AC not working 4. We complaint again, this time an engineer comes and tells us that the electrician was coming before who is a fool not to see that the compressor is not working. They change the compressor(by our luck its in warranty) so no charge. BUT with change of compressor the GAS needs to be put in again. so Gas is put in. CHARGE - 2500(discount this time of Rs. 500 cause its second time). STILL AC not working 5. We complain again, this time person comes in 3 days( much quicker) and tells us that the regulator with the AC is not working properly(it was always alright), so he took it to an electrician, who charged us Rs. 500 for regulator repair. Still AC not working 6. We compain again, this time in 1 week again they come and tell us that regulator is 2 step, we need to put 3 step regulator of 110V rating. OK we put that, charge - 7000( most expensive regulator, shopkeeper tells us that the AC person is making a fool o[censored]s, as u dont need such regulator in delhi, we are in the main city and not in a village). Still we buy and still AC doesnt work. 7. We complain again, this time they come in 3 days, and tell us that we need to shift the AC vent to outside the shutter, Charge - 3000. WE said OK, but pl. make our AC work, still AC doesnt Work 8. We compain again, they say that they will take the AC and the vent to the service centre and get back to us, No response till date. Total cost - 3000+3500+500+2500+500+7000+3000 = 20, 000/- AC cost - 30, 000/- We tell them to give us a new AC, they say, not possible. I am running an Education institute and my students have been killed in the delhi summer heat and even after making all payments and agreeing to all sugessions my AC still doesnt work. I cant believe that there is anything else in an AC that you can change, lack of knowledge in staff, bad service and worst ever experience for me. I will buy a new AC now and recommend everyone to never buy a Sharp AC ever again. The company is not understanding and they should have taken this expense on themselves for their wrong guidance to us and should have given us a replacement, but nothing. I am deeply hurt and feel cheated for my money for showing faith in this company