Sharp India — supply of defective product and deficiency in service

Address:

A-202 , ARIES APARTMENT JAN KALYAN NAGAR, MALAD WEST, 400095

Supply of defective product - sharp ac model no. Ah-x13pet-w
& deficiency in after sale services
I have purchased the captioned product from m/s kohinoor electronics near infinity mall malad west in 07/02/2015. The product has not been functioning properly and about 8-10 times it has been required to be repaired. One of the reasons i have been told was leakage of gas. Everytime i made complaint persons from your authorised service centre visited and filled the gas and i have been charged approx. 3000/- every time, this has happened for 4-5 times minimum.

2. Recently, we found that water is pouring from the machine in the room and when complained to your service centre about 1 month back on 05/04/2019 and complaint reference no. Was allotted wmsc1920117 dated 05/04/2019 and one mr. Hamza from m/s liberty services, visited the residence and informed that there was leakage in the machinery and they will take the machine to the workshop for repair. After 10 days the machine was returned to us, said to be repaired and was charged rs. 5400/- with a guarantee of 1 month only.

3. We observed that the cooling started reducing within a week from the repaired ac received by me and finally on 28-29 of april there was no cooling in the ac. I contacted m/s liberty services immediately and after no positive response from them i made complaint again to call centre on 01/05/2019 with complaint reference no. Wmsc1920672 and when the mr. Hamza visited residence on 02/05/2019, he informed that some valve in the outer unit has leakage, and will be required to be replaced, resulting thereto the gas has leaked.

4. Today, after pursuation for 3-4 days, m/s liberty services has send a person and got the valve replaced and again charged me rs. 850/-. I have serious doubt that parts may have been removed from the machine by your service vendor and as a result i have to bear the additional cost.

5.in view of above, i now apprehend that the ac sold to me may be refurbished and must have this leakage problem from start and as a result i have to incur the cost on repair for more than 25000/-, which needs to be reimbursed to be.

6.in case, my repaired ac is not working satisfactorily i shall have no option but to take the matter to consumer forum.

My residential address is as under:
A-202 aries apartment,
Jan kalyan nagar, malad west, mumbai-400095.