Sheela Foam Pvt. Ltd. — Highly disappointed, complaint registered but nobody visited or resolved the issue.

Address:

Rajguru Nagar, Ludhiana

Dear Sir

Refer to below trailing mail, ref. to my complain no. ; for SLEEPWELL MATTRESS poor quality as sagging & bulging in less than a year from date of purchase (Plz find enclosed all details in below attached trailing mail, with unresolved issues).

Instead of visiting my residence & resolving the issue, SLEEPWELL Executive just suggested to rotate the mattress which I did too, but to no avail rather our backs are hurting and we can’t sleep well, completely against your brand name and the reason of purchasing high priced branded mattress was that in case of quality issue or defects, our issues will be resolved, besides issues started even just after 6-7 months of purchase.

We’re highly disappointed not just at the SLEEPWELL Mattress quality but also at the poor customer care service that instead of resolving the issue simply reply with useless suggestions.

Plz now immediately arrange to send your field executive to inspect the product defects and resolve our issues at the earliest as it’s very hard to sleep on this mattress now.

Hope that this time issue would be urgently addressed.

Looking forward to hearing from you soon.

Regards,
Kanwalpreet S.

On Thu, Jun 24, 2021 at 11:28 AM care . wrote:
Dear Sir/Maam,

Greetings of the day.

In reference to your below mail, We would like to inform you that your complaint has been
registered with us and your complaint no. is 179924. The Area service representative will get in touch
with you to fix up an appointment for the inspection.

Please note - The inspection may get delayed due to the ongoing pandemic situation and government restrictions.

Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com

On Thu, Jun 24, 2021 at 10:53 AM Er.Kanwalpreet Singh wrote:
Dear Sir

Plz find enclosed relevant responses to your queries regarding my Sleepwell mattress complaint:

1. . Nature of complaint-):: It’s both sagging & Hard and bulging at different points.

2. Plz find attached INVOICE Copy (The dealer didn’t gave any warranty card as he said Invoice is sufficient for Guarantee). Rather in my last mail I already provided all these details with Invoice copy.

3. House ADDRESS: H.No. 153-C, RAJGURU NAGAR, LUDHIANA- 141012, Punjab; Mobile: [protected]

Plz now immediately arrange to resolve the issue as my back hurts because of this mattress and I’m very much disappointed at the quality of it.

Looking forward to hearing from you soon.

Regards,
Er. Kanwalpreet Singh
[protected]

Sent from my iPhone

On 18-Jun-2021, at 9:56 AM, care . wrote:


Dear Sir/Ma'am,

Greetings for the day.

In reference to the below-trailing mail, kindly provide us with the following details to register the
Complaint:-