[Resolved]  Shine.com — Cheated online

Address:Shine.com

Today I got a call from Pooja that she is calling me from Shine.com. She discussed with me the Application Booster package and she asked me to pay 3657/- upfront and I have paid the money and then she told that she will forward my resume to Rajesh Rana(r.[protected]@shine.com) and she told me that he will help me with my career and I blindly believed that and at 6:50 PM he(Rajesh Rana) called and he told me that we help me with my new job opportunity and for that first I need to pay 8259/- and I have blindly paid that money even when I was not willing to pay that huge money and he keep on insisting that the money that you will be getting after getting the job will be so less when compared to this money and then after I paid that money. He sent me another link for the payment of 15, 338/- telling that it will be for the Featured Profile and he repeated the same story that I will be placed in a better company and then while I was in the call again he sent me the 3rd link to pay 24779/- for Jobs on the move: 180 days and then I realized that I was tricked and this time. I clearly told him that I was not willing to pay and he argued with me for an hour in order to do the payment as I was not willing to pay he even offered me the discounted price of 17700 and still I told him that I was not willing to pay and I told that I need my money refunded back as I realized that it was a kind of cheating. Then he is telling that the money is non-refundable which he didn't tell to me at starting.
I was requesting you to please help me with my money refund. I have spent my entire salary listening to their words and now I was regretting for the things I did. Please help me with the refund.
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May 21, 2022
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2022
Shine.com Customer Care's response
Dear Sir,

This is an isolated case that we have deeply investigated to understand what happened on that day. As a company, it is our responsibility to make aware of our customers about the services, and for the same, our team called you and proposed you for the services and our team had not used any wrong word or wrong commitment while proposing the services. I agree that they convinced you and encourage you to buy the services which are a part of the responsibility to make the client aware of the service and help them to enhance their career. You had made the payment through the proforma invoice from your system and below the PAY NOW button all the terms and condition is mentioned.

In our best efforts to keep our customers happy and satisfied, we can provide you the swapping option. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.

Thank you for your valuable feedback that will help us continue improving our customer service. We appreciate your continued support as our reliable customers.

Regards,
Team Shine
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