[Resolved] Shine.com — Disputes on premium membership services

[Resolved] Shine.com — Disputes on premium membership services - Shine

S [email protected] Jul 11, 2023 Jul 12, 2023 This thread was updated on Jul 12, 2023

Hi Team, Recently I have opted for a premium membership from Shine jobs by paying Rs.3292/- On Friday(07.07.23), I received a call from relationship manager(Sahu - Mobile([protected])) stating some additional services or else the payment I made for the premimum subscription would be waste. The next invoice he shared for Rs.4990/- and after making this payment, he again shared some services with a clause like if I have not pay for this, then previous subscriptions for what I paid will get waste. After lot of frustration, I have again paid for Rs.8907/- but later when I checked, my statement shows for 2 more payments for Rs.12035/- and Rs.11916/- . On Monday(10.07.23), I got a call from other person named Syed([protected]) acknowledging about the services I opted and revealed the truth "Using this paid subscription, just 2 jobs/day will be highlighted on premium(which was not said before I pay for these)" so I lost complete transparency with this big group(Shine.com). Now I decided to cancel this subscription before I take any service from them and dropped a mail stating theses issues but Today(11.07.23), I got the call from Syed that no refund will be performed from their side which is not fair. For the services I have paid when I cross checked with their website, all are quoted low so I understood how they are cheating the people. 1. Education verification - I paid(Rs.12, 035) Price available in their website(Rs.1200) 2. Employment Verification - I paid(Rs.11, 916) Price available in their website(Rs.1100) 3. Application booster - I paid(Rs.3292) Price available in their website(Rs.3099) 4. Resume writing - I paid(Rs.8907) Price available in their website(Rs.2199) 5. Career Assessment - I paid(Rs.4990) Price available in their website(Rs.1999) If I would have been taken any of these services for atleast one day, I am ready to pay for it on prorated basis but they have completely cheated me on some transactions as well as on services they offered. Kindly help me on this part. I have attached the mail copy as well as the supporting screenshots for your reference. +14 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2023 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Jul 12, 2023 Shine.com Customer Care's response Dear Srijith, Thank you for choosing us as your trusted partner in your career development. We look forward to assisting you in reaching your professional goals. We hope this email finds you well. We are reaching out to inform you that the services you recently opted for have been successfully activated as per your consent. We appreciate your trust in our company and are committed to providing you with the best possible service. However, we would like to emphasize that the nature of the services you have chosen does not allow for cancellation or refunds once they have been activated. We want to ensure that you are aware of this policy so that you can make the most of the benefits provided. Our team is dedicated to supporting you throughout your journey, and we encourage you to utilize the services to your advantage. We are confident that our offerings will bring value to your professional growth, and we are excited to assist you in achieving your goals. Should you have any questions or require any assistance regarding the services, please do not hesitate to reach out to our customer support team. We are here to address any concerns and provide guidance to ensure your satisfaction. Regards, Team Shine
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