[Resolved]  Shine.com — Fraud and lack of transparency for the service charges

Address:	FLAT C6 SAI ANAND PARK, GYANDEEP COLONY NO 2 KARVENAGAR
Website:	shine.com

See below email sent to shine.com, they made fraud with me and kept the charges hidden from me and asked me pay the amount by not having transparency. So please look into on priority as i lost Rs 23000 due to same.

Dear Mohammad Taiyab - shine team

As per last telephonic conversation with one of your Senior people, I am not interested in availing the services as it was not made clear by the shine team about the hidden charges per service.

I would like to get a refund of my Rs 23, 000 amount as I don't want to continue my services with you.

I have already raised complaint with the consumer forum with telephone recording of the conversation with me where i have asked many a times about the charges but it was not made clear to me at front and your representative made me fool by asking me to pay one time payment only but after that i asked him if it is required to pay again as i am not comfortable with the amount as i already paid Rs 9000 but after that payment he again sent me link for payment of Rs 14, 000 which he said this is the last payment which i have to avail.
After this payment he again sent me a link for R 18, 000 which was not completely acceptable for me.

This is a kind of fraud in my view. No clarity given about the service charges and about the total amount for the services.

So I request you to refund my amount within 7 days from now.

If my money is not refunded I will take the legal route to get my money back.

After 7 days my lawyer will deal with your team.

Regards
Abhijit Bhoot
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