[Resolved] Shine.com — Fraud: Request for Full Refund and Cancellation of Services

AbhiR95

from Bhopal, Madhya Pradesh

Feb 16, 2024

Address:

Bhopal

Dear Sir/Madam,

I am writing to file a formal complaint against Shine.com regarding unethical business practices and a dispute over a refund for services rendered.

On [15-Feb-2024], I engaged with Shine.com to avail myself of certain services, for which I made a payment of [INR 3292] . However, subsequent to this initial transaction, I have been consistently pressured into acquiring additional services, each requiring further payments (Order ID: CP514669 Amount :5192.00, Order ID: CP514672 Amount:9556.00, Order ID: CP514685 Amount:15454.82). Despite my refusal to proceed with these additional payments due to lack of disclosure regarding total costs, I was informed that a refund for the previously availed services would not be possible.

The lack of transparency and the refusal to process refunds for undelivered or unwanted services are clear violations of consumer rights and ethical business standards. Despite multiple attempts to resolve the issue directly with Shine.com, I have not received any response or acknowledgment of my concerns.

Therefore, I request the intervention of the Consumer Forum to address the following:

A full refund of the payment (INR 33, 494) made on 15-Feb-2024 for the services that have not been utilized.
Cancelling any ongoing services and subscriptions associated with my account.
Appropriate penalties and disciplinary action against Shine.com for engaging in unethical business practices and disregarding consumer rights.
I have attached copies of relevant documentation, including payment receipts and correspondence with Shine.com, to support my complaint.

I trust that the Consumer Forum will investigate this matter thoroughly and take appropriate action to ensure a fair resolution.

Thank you for your attention to this matter.

Sincerely,
Abhishek

Was this information helpful?

No (2)

Yes (1)

Mar 29, 2024

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2024

Shine.com Customer Care's response Dear Sir,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you on shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine

Feb 19, 2024

Updated by AbhiR95 Hi,

I am writing to express my extreme dissatisfaction and frustration regarding the persistent calls and unauthorized activation of services from Shine.com. Despite my repeated requests to refrain from initiating any services and to refund the amount I have paid ((INR 33, 494), I continue to be subjected to relentless calls and mental harassment.

It is imperative to emphasize that I have made my stance abundantly clear on numerous occasions that I do not wish to proceed with the services offered by Shine.com and that I expect a full refund of the amount I have paid. However, these requests have fallen on deaf ears, and instead, I am being subjected to continuous pressure to commence the services against my will.

Furthermore, I was appalled to discover that today, despite my explicit refusal and insistence on a refund, my services were activated without my consent. This unauthorized activation not only disregards my explicit instructions but also violates my rights as a consumer.

I am deeply disturbed by the blatant disregard for my preferences and the persistent attempts to coerce me into accepting services that I have clearly declined. Such behavior amounts to harassment and is wholly unacceptable.

I demand immediate action to rectify this situation, including:

1)Ceasing all further calls and communications attempting to initiate services.
2)Immediately deactivating any services that have been activated without my consent.
3)Initiating the process for a full refund of the amount paid for the services.

I expect a prompt and satisfactory resolution to this matter. Failure to do so will leave me with no choice but to explore further legal options to protect my rights as a consumer.

I trust that you will take this matter seriously and take the necessary steps to address my concerns without delay.

Abhishek Raj

Feb 22, 2024

Updated by AbhiR95 Still I am not getting any response from team .I need my money back .Can someone please help .

Verified Support

Mar 29, 2024

Shine.com Customer Care's response Dear Sir,

We are writing to inform you that we have assigned a dedicated Service Account Manager to assist you with any queries or concerns you may have regarding our services. Your Service Account Manager is well-equipped and capable of addressing your grievances and providing you with the guidance and support you need.

Your assigned Service Account Manager will reach out to you shortly to introduce themselves and to discuss any issues or questions you may have. They will work closely with you to ensure that your experience with our services is smooth, satisfactory, and meets your expectations.

Please feel free to communicate directly with your Service Account Manager for any assistance you may require. They are here to support you and will do their utmost to address your concerns in a timely and efficient manner.

Thank you for choosing us as your service provider. We are committed to providing you with the highest level of service and support, and we look forward to assisting you with your needs.

Regards,
Team Shine