[Resolved]  Shine.com — harassment from shine team. I want my refund of rs 16000

Address:f 16/270, friends Avenue , Amritsar, Amritsar, Punjab, 143001

My name is ruchika,

I received a call from shine.com where the executive told me to pay 6000 for international job hunt and deducted rs 6136. Here is my order no: in20190405_189915_124420.
After asking 20 times they told me there is no extra payment involved. And i was cheated there.

Right after first payment i got another call from pooja who told me to pay 10, 000 more. I was upset because nobody told me when i asked. A female called naina said she was the manager and wrote an email that 10000 will be the last payment. I have attached the copy of the email. I have paid 10000. And from that day i have started receiving fraud calls from some fraud agents and the shine team as well has harassed me with calls asking me 17000 extra for jobs in australia. They have even asked me to share my account password on seek.com. Au.

Nobody gives you complete information. Everybody is ready to write down in the email that this will be the last payment and then they ask more. They have cheated me and most importantly harassed me and taken away my hard earned money.

I am a divorced single women and i don' want anymore harassment. I need my refund of rs 16000. I don't want any services and will never suggest anyone to do the same.

P. S. - i have all the emails with me. I will share the same if needed.
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Jun 5, 2019
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
May 04, 2019
Shine.com Customer Care's response
Dear Ma'am,

Thank you for your email.

This is to bring your kind notice that this case is not a regular scenario for us. We take great pride in treating our customers as a valuable asset to us. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by with any customer.

If you are getting a call for further payments, then might be sales team proposing you some value added service which is up to you whether you want to buy it or not.

Please utilize the service for which you had made the payment and take a maximum benefit of it. We look forward to continuing to provide you with the best possible service. If there is anything else we can do for you, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

Regards,
Team Shine
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