Shine.com — Hidden Charges one after other

KiranSuravajhala

from Bengaluru Pete, Karnataka

Mar 22, 2024

Website:

Shine.com

Dear All, I firstly paid 2352.82approx. for Job services, later executive call me to upgrade to 3600 approx. for Featured Services and Asked me to pay addtional 1299 INR.

I said Okay as I am looking desparately for Job. He mentioned that there is no hidden charges.

Later I got a call from my Relationship Manager and to help me he asked me to pay addition for Education verification 5192 INR and Then sent a bill of 10000 plus for Experience Verification.

I understood this seems to be fraud and these executives will lure into paying more and more.
I asked for Refund and they reject to return my money back saying there is no refund policy at Shine.com. And Call themselves to be Hindustan Times group company. Which I am not sure.

Need help in recovering my Money Back.

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Shine.com customer support has been notified about the posted complaint.

Mar 26, 2024

Updated by KiranSuravajhala Even after letting them know, I am not interested for these services. Which I rejected in the same call where I paid the money. They are pushing them on to me. These services wont be of any use as the services i wanted to avail needs me to pay more and more money, which was hidden from me. Initially they said everything is provided with initial payment of 3800 approx amt. Now becuase I am asking for refund they are trying to start these partial services so that they need not to refund my money.

Regards,
Kiran

Verified Support

Mar 29, 2024

Shine.com Customer Care's response Dear Kiran,

We are writing to inform you that we have assigned a dedicated Service Account Manager to assist you with any queries or concerns you may have regarding our services. Your Service Account Manager is well-equipped and capable of addressing your grievances and providing you with the guidance and support you need.

Your assigned Service Account Manager will reach out to you shortly to introduce themselves and to discuss any issues or questions you may have. They will work closely with you to ensure that your experience with our services is smooth, satisfactory, and meets your expectations.

Please feel free to communicate directly with your Service Account Manager for any assistance you may require. They are here to support you and will do their utmost to address your concerns in a timely and efficient manner.

Thank you for choosing us as your service provider. We are committed to providing you with the highest level of service and support, and we look forward to assisting you with your needs.

Regards,
Team Shine

Apr 05, 2024

Updated by KiranSuravajhala Got a call from Account Manager, and she said the money cant be refunded. Please help. I cant take the partial service.
Regards.
Kiran