[Resolved]  Shine.com — I want my my money back from Shine.com

I was searching for job and one day i got a call from shine.com saying that they can help me get the job faster, so first they asked me about the all the details like education background, professional experiences and my salary expectations and industry where i am looking for change.

After all the talk for 30 min they said if i take their premium package i will be able to get the job faster since they share my profile with their internal department and share with 1000 consultants who can help me with the job, so they first its just the amount 3292/- and they will start working on my profile and i will got call from the relationship manager who will help me with everything since he will have the similar industry knowledge as i have so i paid after that another day i got call from the relationship manager called Mr. Vikram and he called me and talked about various stuff on how shine can help me with get job very fast and then sort of took my interview where he asked what is my experience and tell me something about yourself and what’s your salary expectation? Why you are leaving your current company? And everything.

After 40 min he said he will be able to get me a job in 7 days and he will call every day to discuss the progress on my profile and he will job links every week and also he will share my resume with internal recruiters, after that he said i just need to make one which for resume and education verification and everything which was amount 5192/- so i said it was not mentioned by your callcenter team yesterday they said i just have to 3k which i paid yesterday so he said no this for your profile boost your resume is not ATC approved and everything so i paid him after saying that I won’t pay anything else now so he said there will one more payment Ma’am and that will be it so i said why?

He started saying things like this for your profile highlight where is recruiters search for candidates your profile will comes first and everything so after 15 min of him convincing saying all the things which can convince me for a job so i said i will pay but on emi and then i paid again the amount 9945/- after that he said i need to make more payment since i will be able to get 24 lakhs annum salary basis on my skills and experience so i can invest this much for my future and you will get good job and company too and again he said its just a last payment so i paid again the amount 16423/- .

After that they started saying that i need to show some courses on my resume and everything and he started saying lot of various reasons why i need to and this will help me to get a job which a two week and i will be very happy that i invested all this since i was desperate for job i got convinced and i started paying with my credit card and then he asked again for last payment which was 24555/-

After that when i said i need to make one payment i thought this is not okay this is a lot i cannot take this much debt from my credit card and i said ‘No’ I can’t so his manager who was also on call said that it will good for job search and all and then i said no I don’t have money anymore so he said so all your amount which you paid will not be refunded since you didn’t buy the whole package and everything and then said trust me Ma’am its just good for your profession growth and everything and I don’t know what i was thinking i made them the payment again of 30332/- and then they said again i need to payment which was 30096/- which was supposed to be last but then he started talking about my future job and i will be able to get 2lakh in a month easily and everything and then how this will help me to get a job in a week and till this time they never mentioned that this is non-refundable amounts so i thought if they don’t help me get a job in a week i will get the refund after complaining but i was wrong then the manager said the last amount is 27316/- and i didn’t know what to do because they said i dont pay i wont be able to benefit the package and the payments i made means nothing if i don’t pay this one so i paid and its be more than 20 days after i paid them more 1 lakh 50 thousand they are sharing the job links which is from LinkedIn and they are sharing where i have already applied with my own search and effort.

I did write an mail to them asking for refund but there is no response only one person called munish is trying to coordinate with me and saying that i will get the links but job is not guaranteed and even the interview is not guaranteed and i said that this was not mentioned to me when i paid.

The amount i paid is
3292+5192+9945+16423+24555+30332+30096+27136 = 1, 46, 971/-

I am requesting you to please help me to get this refund from @shine.com since i don’t have money to pay all this debt.

And many of their services i have not even used yet. Please do help
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Jan 11, 2024
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2023
Shine.com Customer Care's response
Dear Ma'am,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine
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