Shine.com — Need a refund on my premium subscription

Address:UNITECH CYBER PARK, Tower C, 9th Floor, Sector 39, Gurugram, Haryana 122001. Phone - 0124-6096096/97. Customer Care. Phone - 08047105151

I am a premium subscriber of Shine.com, which is a job portal site from 08 May 2023 and was assured that I will stand out among the other candidates because of the facilities they provide to premium customers.
Till now I have not received a single call and now my RM Kuldeep is not picking my calls who was assigned to clear any doubts.
Other members are not responding. Hence, I need a refund.
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I have not received a single call from any recruiter via shine or through the links which were shared via whatsapp. Team is taking things very casually. I want my money back. Please check the below invoice number for reference.

Dear Sir/Ma'am,

Refer to your complaint, we are unable to track the order with the help of name. We request you to please share your registered details so that we can track the order and address your issues.

Regards,
Team Shine
Dear Ma'am,

We apologize for any inconvenience you may be experiencing regarding the lack of calls from recruiters. It's essential to remain proactive in your job search, as the timing and frequency of calls from recruiters can vary depending on several factors such as market conditions, industry trends, and the specific positions you're targeting.

Showcase your skills, achievements, and industry knowledge to attract recruiters' attention

Remember, the job search process can take time, and persistence is key. Stay proactive, continually refine your job search strategies, and leverage available resources to increase your visibility to recruiters. We wish you the best of luck in your job search and hope that you receive calls from recruiters soon.

Regards,
Shobha

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