[Resolved] Shine.com — refund my amount due to bad service and fake commitment.`

chiranjeevinimmala

from Hyderabad, Telangana

Address:

521333

I got a call from shine (umesh) asking me pay 4248rs and he committed that i[censored] pay rs. 4284.00/- and after that, we will work on your profile and will activate globally but export team asking to pay further[protected] for resume buildup and etc . .i told to refund the amount they r regretting to pay back .i paid 4284rs.
I dont want this further transactions.

So, i don't know how they are making fool to people. so, due to their service and fake commitment. would like to cancel that and request you to refund my amount. my transaction id is in20190221_177703_192222.
thanks and hope my refund will get back to my account.

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Mar 29, 2019

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Shine.com Customer Care's response Dear Sir,

It has been a pleasure serving you. We take pride in giving priority to our customers and looking after their needs.

Refer to your complaint, we would like to notify you that after availing the services our team had called you up for the welcome call because Shine learning ensures customer awareness about the product & welcome our new customers to Shine learning. We believe in transparency of products / services offered to the customer. Through welcome calls, we ensure that customers have fully understood the key features of the purchased product and it meets their requirements completely and the same process has been done from our end.

Moreover, If you are getting a call for further payments, then might be sales team proposing you some value added service which is up to you whether you want to buy it or not. We are very sorry that this happened to you, but rest assured it would not happen again as we are marking your contact number on DND and you will not receive any marketing calls.

We would urge you to utilize the service and take a greatest advantage of it.Our success lies in our prompt, professional and personal attention we strive to give. Should you have any suggestions that would improve our organization, please feel free to contact us.

Regards,
Team Shine