Shine.com — refund my course fees

Address:BPTP Park Centra, Jal Vayu Vihar, Sector 30, Gurugram, Haryana, Gurgaon, Haryana, 122001

I have been choose data science certification with r course from edureka through shine learning.com and my course shall be start on 31 aug 2019 and i clear mentioned them that in case i feel dissatisfied of the live classes, i would claim for refund. When i went through some videos it was unnecessarily long and the discussion was also not proper and had a lot of verbal and vocal errors. When i asked them for refund they told its against the company refund policy. But i have not found any term about non-refundable in their mails which i have received from them from this i conclude that edureka and shine learning is not an education platform but is just a business platform which fools students by persuading them with false promises. Even when e commerce platform provide refund to customers in case product does not fit customer requirements why can't edureka and shine learning.com provide refund if the course content doesn't meet the requirements of student when it comes to education. I urge the government to take strict action on this company and help me in getting back my refund.
And second another reason is for don't pursue this course because my desktop system are damaged and without system i can't doing this online course. Sometimes i have checked their prerecorded classes from my mobile that training classes is not up to the mark i don't want to doing this course because i have no system and my financial condition is very poor. I have paid my fees of rs. 22036/- to shine learning.com as on dated 31.07.2019 so, you are requested please help me in getting back my refund of rs 22036/-.
For your reference i have attached the all mails and screen shot which i had received from shine learning and edureka.
+17 photos
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Shine.com customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2019
Shine.com Customer Care's response
Dear Sir

Greetings of the day

With reference to your mail, the course id already processed and delivered to you, we have arranged a call from the concern department as well regarding the course.

Request you to complete the course and get the certification done

Regards
Team Shine learning
Dec 17, 2019
Updated by Surajpal Nandan
Shine learning team,

I don't want to pursue this course.please refund my fees of rs. 22000/-
Dec 20, 2019
Updated by Surajpal Nandan
Confirm the status of my complaint.
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