Shine.com — Refund of Money for not providing the services INR 35000/-

Address:Gurugram Haryana

Dear SirMadam,
My name is Mehul Shah and I registered on shine.com on 9th April 2022 where in Mr.Sumit explained about the paid services of shine.com with a nominal price of INR 3292/-.
Initially I showed little interest but seeing my options running out and a lot of convincing by Sumit and his high claims of providing a very high paying job and other services like resume building and personal relationship manager I gave in and made the payment. Sumit promised that I do not have make any other payments for the services and I will get a very high paying job in 2 weeks.
So I paid INR 3373/-(with GST) and then he told me that your personal relationship manager will call you within 20 minutes.But the call came after 2 hours.The personal relationship manager Mr.Rohit will call me again to find out more about my profile and find a job matching my profile.
Next day on 11th April at around 3 pm, Rohit called me and we had a discussion about my job preferences, salary, location etc. He told me that in order to get your dream job I would have to avail 2 more services costing INR 5320/ and INR 9792/-.He guaranteed life time services and a very high paying job immediately. So, with a lot hesitance and apprehension and after a lot of discussion and arguments, I made the 2 payments.
After this he told me that I will have to pay for the 4th service otherwise the top 3 services and the money will be forfeited as shine.com does not have a refund policy.I realized that I was caught in his trap but had no other option so very reluctantly I swiped the credit card for the 4th time even though I had no money. The amount was INR 16383/-.Then again he used his words to sell one more service which costed INR 24779/-.This time I had no money and disconnected the call after heated argument and lot of bad words and aggressive tone used by Rohit.
Below is the summary of payments made to shine.com –
1.INR 3373/- Paid services of shine
2.INR 5320/- Job profile verification plus package
3.INR 9792/- Education and job experience verification
4.INR 16383/- Senior level resume writing and professional summary
5.INR 24779/- Jobs on the move (which I did not pay)
The total amount paid is INR 34870/-.I am a service class employee and INR 35000/(approx.) is a very big amount of money which I cannot afford to lose at any cost.My mother is 65 years old and I have a 2.5 year old daughter. I am the sole breadwinner for my family of 4 people.
Please help me get the full amount refund as I do not want any of their services.I hope you understand my plight and reverse the charges at the earliest for which I will be highly obliged and ever grateful.
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Shine.com customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2022
Shine.com Customer Care's response
Dear Mehul,

Refer to your email, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

Regards,
Team Shine
Apr 17, 2022
Updated by mehul_kr
Transaction ID IN20220411_[protected]_[protected]
Name Mehul Shah
Email [protected]@yahoo.co.in
Mobile [protected]
Amount (INR) 9556.00

Proforma Invoice ID
IN20220411_647721
11-Apr-2022
Product
Price (in INR)
Professional Summary
Rs. 8999.00/-


Senior Level Resume Writing Services

- Cover Letter
Rs. 4549.00/-


Sub Total Rs. 13548.00/-
GST Rs. 2438.64/-

Total Rs. 15987.00/-

Proforma Invoice ID
IN20220411_647694
11-Apr-2022
Product
Price (in INR)
Education Verification Plus Package
Rs. 4400.00/-


Sub Total Rs. 4400.00/-
GST Rs. 792.00/-

Total Rs. 5192.00/-

Merchant :www.shine.com
Transaction ID: IN20220409_[protected]_[protected]
Amount: 3292.00
Date:[protected]:35:50
Phone Number: [protected]
Apr 20, 2022
Updated by mehul_kr
Dear Sir/Madam,

I have not received the refund yet. Please let me know how will the money be credited.
I made the payment by credit card and the payment is due on 25th April.
INR 35000/- is a really big amount, almost 70% of my salary and I do not have the money to pay credit card outstanding.
Ms. Neha called me [protected] called me on 18th April and then told me that someone else will call from the refund team to explain the refund process but nobody has called me yet. Ms.Neha's number is either busy, unreachable or switched off continuously.
I am in deep trouble. I hope you understand my situation and help me get the full amount refund (INR35000/-) at the earliest.
Thank you.
Mehul Shah
[protected]
May 02, 2022
Updated by mehul_kr
Dear Sir/Madam,

I have not received the refund yet. Please let me know how will the money be credited.
I made the payment by credit card and the payment is due on 25th April.
INR 35000/- is a really big amount, almost 70% of my salary and I do not have the money to pay credit card outstanding.
Ms. Neha called me [protected] called me on 18th April and then told me that someone else will call from the refund team to explain the refund process but nobody has called me yet. Ms.Neha's number is either busy, unreachable or switched off continuously.
I am in deep trouble. I hope you understand my situation and help me get the full amount refund (INR35000/-) at the earliest.
Thank you.
Mehul Shah
[protected]
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