[Resolved] Shine.com — Request Refund my payment :-Your Shine Paid Services:- Not interested service Rs. 18406/- +28318 = Total Rs. 46724/-:- Request to

Jal singh Chaudhary

Apr 8, 2022

Address:

Noida

From: "jalsingh"
Sent: Fri, 08 Apr 2022 13:30:15
To: "Shine Resume"
Subject: Re: Your Shine Paid Services:- Not interested service Rs. 18406/- +28318 = Total Rs. 46724/-:- Request to Refund my payment Rs. 46724/-

Dear Madam/Sir,
Note:- 1. I didn't get any offer & terms and Conditions from shine.com before payments and no explanation about the services.
2. I have given Valid Reason, why I am not taking your services from shine.com.
3. I had a mistake I had paid payment to shine.com HT Media Ltd before check it.
I am taking daily pain for a refund but nobody helping me for my payment refund.
no understanding my situation.
Note:- Please read my mails from starting date 09-Dec-2021 to date you will get all answer.
I again request you, please refund my payment without any delay.
Please refund
You are pressurizing to me from 09-dec-2021 to the date, why doing this, I had written to you more than 30times, DON'T Required your Services
and refund my payments.
I didn't receive your pre-offer and terms & conditions. I got after payment when I read your term & condition in the mail immediately I stopped services. it's proof with me.
but I got one thing HD Media customer care doesn't help customers.

Note:-
Now I am under a funds crisis and my bankers are making pressure on me to pay credit card bills.
If I get any financial charges Late payment, Interest, Penalty from the bank, you will be reponsible.
So, I request again you please clear my payment refund or Credit Note without any delay.

Note:-
I sent mail to you dated 11th Feb-2022, Now is the date 23rd Feb-2022 but I am not getting any confirmation from you, regarding my payment refund
orCredit Note.

Thanks

Best Regards
J S Chaudhary
Email:- [protected]@rediffmail.com
Mob. +91 [protected]

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May 19, 2022

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

Shine.com Customer Care's response Dear Jalsingh,

This is an isolated case that we have deeply investigated to understand what happened on that day. As a company, it is our responsibility to make aware of our customers about the services, and for the same, our team called you and proposed you for the services and our team had not used any wrong word or wrong commitment while proposing the services. I agree that they convince you and encourage you to buy the services which are a part of the responsibility to make the client aware of the service and help them to enhance their career. You had made the payment through the proforma invoice from your system and below the PAY NOW button all the terms and condition is mentioned.

In our best efforts to keep our customers happy and satisfied, we can provide you the swapping option. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.

Thank you for your valuable feedback that will help us continue improving our customer service. We appreciate your continued support as our reliable customers.

Regards,
Team Shine