Hello,
Regarding my complaint ID 3484879 filed against shine.com, I encountered a distressing situation following a call from an unknown number, [protected] on November 23rd at 8:16 PM, identified as 'WhatsApp' on Truecaller.
During the call, an individual claiming to be the owner of shine.com used threatening language, dismissing my concerns and asserting their authority. Uncomfortable with the situation after a long day, I ended the call.
Subsequently, an email from [protected]@shineservicess.in arrived, mentioning the forwarding of my complaint to the CEO. However, the email also criticized my approach and rejected my request, suggesting a refund contingent upon adjusting my attitude.
Navigating this scenario has been disconcerting. My primary goal is to secure a refund and disengage from further interactions with unprofessional entities. I am seeking guidance on how to achieve a resolution in a calm and professional manner, focused solely on obtaining the refund without prolonging any dispute.
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Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.
Also, many civil and criminal proceedings in Delhi High Court and with police authorities have been initiated by our company to control these activities which are pending adjudication. Being a responsible company, we wish to support you in all ways possible and assist you to find out the fraudsters involved in duping you to make payments for services.
The email which you had shared with us does not belongs to shine learning and ee would like to inform you that these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for, and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this on our own newspaper Hindustan Times.
Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/
Regards,
Team Shine