Shine.com — Shine.com Fraud: Request for Full Refund and Cancellation of Services

Dear Sir/Madam,

I am again writing another formal complaint against Shine.com regarding unethical business practices and a dispute over a refund for services rendered since previous one was unfairly resolved by shine team in the portal which is exactly not resolved .

On [15-Feb-2024], I engaged with Shine.com to avail myself of certain services, for which I made a payment of [INR 3292] . However, subsequent to this initial transaction, I have been consistently pressured into acquiring additional services, each requiring further payments (Order ID: CP514669 Amount :5192.00, Order ID: CP514672 Amount:9556.00, Order ID: CP514685 Amount:15454.82). Despite my refusal to proceed with these additional payments due to lack of disclosure regarding total costs, I was informed that a refund for the previously availed services would not be possible.

The lack of transparency and the refusal to process refunds for undelivered or unwanted services are clear violations of consumer rights and ethical business standards. Despite multiple attempts to resolve the issue directly with Shine.com, I have not received any response or acknowledgment of my concerns.

Therefore, I request the intervention of the Consumer Forum to address the following:

A full refund of the payment (INR 33, 494) made on 15-Feb-2024 for the services that have not been utilized.
Cancelling any ongoing services and subscriptions associated with my account.
Appropriate penalties and disciplinary action against Shine.com for engaging in unethical business practices and disregarding consumer rights.
I have attached copies of relevant documentation, including payment receipts and correspondence with Shine.com, to support my complaint.

I trust that the Consumer Forum will investigate this matter thoroughly and take appropriate action to ensure a fair resolution.

Thank you for your attention to this matter.

Sincerely,
Abhishek