[Resolved] Shine.com — shine representative selling unnecessary services through unprofessional manner

[Resolved] Shine.com — shine representative selling unnecessary services through unprofessional manner

C ca gopal krishan Sain from Delhi, Delhi

Shine representative selling services through wrong information and customer care also not supportive Representative only focusing for receiveing amount from customers instead of focusing on customers relationships and satisfaction Due to false information ustilization of service is not upto mark I have received call from shine representative and asking for money for services but once payment done they are again and again asking for more money and saying that file would not process with out it every time saying this was last payment and another payment for different services I have raised the issue for multiple time but representative providing false information After making various payment i stopped for another But day after day receiving call some one was saying make the payment otherwise file would not process and some one saying file would process I have multiple time followed for complete dashboard but they were only focusing for money not customers satisfaction In summary they sold unnecessary services and there was no way to do anything Was this information helpful? No (0) Yes (0)
Apr 3, 2019 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Mar 01, 2019 Shine.com Customer Care's response Dear Sir, Thank you for taking time out of your busy schedule to write us and express your grievances. With reference to your email we would like to inform you that you have avail few services from Shine. All the services has been initiated on the basis of your consent on the welcome call as it is, quite possibly, one of the most important calls in our process.The services has been described in detail. Moreover, If you are getting a call for further payments, then might be sales team proposing you some value added service which is up to you whether you want to buy it or not. This is to bring to your kind notice that your contact detail has already been marked on DND. We are assuring you again that you will not receive any further marketing communication from our end. Our goal is to provide a consistently reliable product and an exemplary level of customer service. Please accept our sincerest apology for any trouble or inconvenience caused to you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. For any queries, please feel free to contact us [protected] or email us at [protected]@shine.com. Regards Shine Team
Add a Comment	Share
Submit Close