[Resolved]  Shine.com — Unexplained Additional Charge for Refund Processing

I am writing to address a matter arising from our recent conversation with Shine.
Upon careful review of the transaction details, it has come to my attention that Shine has imposed an additional charge of Rs 4000 for processing the refund, as communicated to me. I am seeking clarification on this matter.
I have been informed that the additional charge is attributed to the return of 18% GST of the original amount, totaling Rs 4000. In an effort to expedite the process, I suggested deducting this amount from the total and return the remaining amount to me. However, I was informed that their terms and conditions requires me to make the Rs 4000 payment first, after which the complete refund will be processed.
I am reaching out to gain a clearer understanding of the terms and conditions associated with this refund process. I believe transparency in this matter is essential for both parties involved.
I am not aware of any such policies which take the GST amount from the customer first and then will return the whole amount. Your prompt attention to this matter is highly valued, and I am hopeful that we can resolve this issue amicably.
Thank you for your prompt response and assistance in addressing this concern. I look forward to hearing from you soon.