On 21/12/2023, an amount of Rs. 4000 was deducted from my account under the pretext of GST by Shine. Seeking resolution, I paid this amount in good faith, only to be further deceived.
Subsequently, I was informed of an additional payment of Rs. 4750, supposedly due to the activation of a service worth Rs. 16750, which was not disclosed initially. This constitutes an outrageous demand and is indicative of deceptive practices that are unacceptable.
Upon raising my concerns, I was transferred to a senior representative who pretend scolding the initial agent, a tactic that raises serious questions about the integrity of your company's practices.
I demand immediate and comprehensive action on the following:
A thorough and transparent investigation into the unauthorized charges totaling Rs. 8750.
A complete refund of the unjustly deducted amount of Rs. 8750.
An official statement explaining the circumstances surrounding these unauthorized charges and outlining corrective measures to prevent a recurrence.
Assurance that my personal and financial information is secure and will not be misused.
I have attached screenshots and recordings providing evidence of these transactions for your reference. The attached files clearly depict the unjust charges and the ensuing attempts to manipulate the situation.
As a member of a middle-class family, these actions are causing severe financial distress. I am not alone in facing these issues, as it appears that many others are falling victim to similar fraudulent activities.
I implore you to take immediate and decisive steps to address this matter and ensure a prompt resolution. If necessary, I am prepared to take legal action to protect my rights and interests.
I trust that you will treat this matter with the urgency and seriousness it deserves. I look forward to a swift resolution and your immediate attention to this issue
Was this information helpful?
Post your Comment