Shine.com — Wrong guide by relationship manager and for that I have lost Rs. 41,101/-

My self Sandipan Banerjee, recently paid fees for registering in shine portal. I registered my name in shine for a good career opportunity through your great network.
But it is very unfortunate to say that my registration is still not done, besides that your relationship manager Mr. Suraj talked to me on dt. 25.01.2023 and said that I need to pay some additional money for the Education verification Package. After the completion of payment he told me to pay money for further processing and I pay for the same and I pay nearly Rs. 41, 116/- for that but still not received any service from your end.
So I am requesting your good self the money I already paid for the services which are still not enabled and need to be refunded after the deduction of necessary processing fees.