[Resolved]  Shine.com — wrong information by your personal

Address:11th Floor, Park Centra, Sector – 30, Opp. 32nd milestone, Jal Vayu Vihar, Sector 30, Gurugram, Haryana 122001, Gurgaon, Haryana, 122001

Hi team,

Good day. I have got a continuous call from your shine executive mr srijan and asking to pay finally rs 2655/- (After negotiation) to buy a charged job service which i have bought today morning against transaction id in20191227_285837_153612. He also conveyed that you will get 2 leads daily for recruiters 6 months and if required your cv shall be corrected by experts. After payment it was asked me to fill some information send over e mail and also tell me that there will be a call from executive. At that time, he didn't tell that i may have to pay extra for any other service. I got a call from a senior executive member from shine and he said that i need to pay another approx 3292/ — for another service (1 for education verification and another for profile correction in cv) where as in proforma invoice of rs 3292/ — one head was of rs 1200 for verification of qualification and another head of rs 1088 /- for your shine profile is featured on 1st page for 30 days only in recruiter search.. I told them that there is no need of my qualification verification and for second we have already paid rs 2655/- and no where it is written in proforma invoice for charges for profile changes in cv which it was told to me over phone call.. So it is case of cheating and i want my refund of the entire amount i have paid. Against transaction id in20191227_285837_153612. This kind of incidences may get bad reputation to an organisation and i need quick action on this matter. Thank you. Regards. Below are my order ids done to shine.

Order# ccavenue reference # order date

In20191227_285837_153612 [protected] 29/12/2019 15:36:21

Billing details

Customer: shailesh kumar bhatnagar | [protected]@rediffmail.com | [protected]

Pay mode: net banking - punjab national bank [retail]
Bank ref #: [protected]
Instructions:

Order amount: inr 2655.00

Net payable: inr 2655.00

Customer care
Regards
Team shine learning
http://www.learning.shine.com
Email : [protected]@shine.com
Contact info :[protected]

Regards

S. K. Bhatnagar
[protected]
[protected]@rediffmail.com
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Feb 6, 2020
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2020
Shine.com Customer Care's response
Dear Sir

Greetings of the day

With reference to your discussion during the welcome call hope your concern has resolved.Request you to utilize the service to get the benefit of the same

Regards
Team shine learning
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