[Resolved]  Shine.com — wrong tone and bad or fake commitment

On the date of 21/06/2019, one guy has followed up to me from shine.com his name mr. Nitin mobile no [protected]. He committed that you have to pay rs. 5721.00/- and after that, we will work on your profile and will activate globally. So, i had paid that amount rs. 1770/- invoice details: (In20190621_214248_154420) and uploading my resume. After that another guy his name mr. Ranjan jha (Relationship manager) mobile no. [protected], call up telling he will handle my case, after telephonic conversation he will send a link for educational vitrifaction and work experience but the link he send was proforma invoice of rs. 4630/- he told me it was the necessity for verification and placement. When i refused to give the money, he refused to work on my profile, when i said that why did not give the information before, then mr. Ranjan jha said in threatening manner that the same happens in shine, until you give money no work will be done on your profile nor any money will be refund.
I was not expecting such a wrong tone and bad or fake commitment from from shine employee. Please refund my money and take action on such employees.

Alok bhardwaj
[protected]
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Jul 30, 2019
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2019
Shine.com Customer Care's response
Dear Sir,

Please accept our sincere apologies for the inconvenience you may have experienced in respect to our services.

At Shine, we take pride in ensuring our customer’s satisfaction. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by creating an internal auditing team.

Furthermore, you are our most valuable customer therefore; you might get calls from our sale representative proposing any other paid services at attractive price and it is up to you whether to avail or not. On your request, we shall put your mobile number under DND category. We assure you that one you activated under DND user then you will not receive any call from shinelearning.com.

We deeply value your relationship with shine learning and are committed to providing you with the highest level of service.

Regards,
Team Shine
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