[Resolved] Shine.com — order#in20190225_178553_152531 with shine.com

sunil r kumar

from Agra, Uttar Pradesh

Address:

Flat 10068 block E4 tower 5 GH 7 Crossing republic. Ghaziabad, Ghaziabad, Uttar Pradesh, 201016

Hi shine team,

I had been sold shine services with subject line order number with wrong commitment on 25th feb 2019. I paid rs 4248 by net banking transfer. On 26th feb shine team again asked for rs 6000 + amount more to process for verification before proceed for service. This is total misguiding. At the time of service offering no such talk was made than why asked for more money. I do not want to go with this service. Pls refund my money back.
While called on the number mentioned in email i have been given cc number [protected] but this number was almost not reachable.

Pls refund my money back..

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Apr 11, 2019

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Shine.com Customer Care's response Dear Sir,

On behalf of everyone at Shine learning, we would like to apologize for the trouble you had experience with us recently.

Refer to your email, you raised prime concerns which are as listed below along with our responses:

This case is not a regular scenario for us. We take great pride in treating our customers as a valuable asset to us. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by with any customer.

If you are getting a call for further payments, then might be sales team proposing you some value added service which is up to you whether you want to buy it or not.

Your jobs on the move service is in under process. Will share the links shortly.

If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side

Regards,
Team Shine