[Resolved] Shine.com — refund of payment made
Asashu_1010 on Jun 24, 2019
I received a call from your end on 08/04/2019 regarding job openings in 3 banks as i was looking for a job. One girl was there and she asked me whether i am interested or not. I said i am looking for a job and then she told me that she is transferring the call to her supervisor who will help me out.
My call was transferred to mr ravindra. Mr ravindra told me that currently openings are there with 3 banks and i need to do the registration first. Then he told me that for registration purpose i need to pay rs 2, 950/- including gst. So i made the payment online at the same time.
Once the registration is done mr ravindra told me that for education verification i need to pay rs 7, 000/. I said fine. I also made the payment of rs 7, 080/- at the same time.
After making the payment of rs 7, 080/- mr ravindra asked me to pay rs 14, 160/- for employment verification purpose. I said i am having my relieving letter with me. But he said its compulsory to make the payment. Without that they can not schedule the interview.
He told me that once i paid rs 14, 160/- they will conduct one telephonic round of interview and with in 4-5 days physical round of interview will be conducted.
I asked him three times that this will be the last payment which i supposed to make? He said yes sir this will be the final payment which you need to pay and after that you don't have to pay anything. Once you pay rs 14, 160/- your telephonic interview will be scheduled and once that is done with in 4-5 days personal interview (One to one) will be done.
I have made the payment of rs 14, 160/- and then he told me that i will have to make another payment of rs 12, 000/- for profile activation. I said"i have asked you that this will be the final payment then you said yes this is the final payment." then how come you are asking me to make the payment of another rs 12, 000/-.
Mr ravindra said that for profile activation i need to pay the amount of rs 12000.
I told him that you never have said this before.
Before making payment of rs 14, 160 i asked three times to mr ravindra that this will be final payment which i will have to do.
He also confirmed that to me.
But later on he was asking me to make the payment for profile activation. I told him that i am not having that much amount with me right now. He said that you arrange the funds and make the payment.
I said that i dont want to do any registration and you cancel my request and refund my amount which i have paid till now.
He said that is not possible and i will have to make the payment.
I have informed him that my father is not well. He had 2 brain strokes and i was not working since last 8 months. And i need to also pay my emi's. Then also he was not ready to listen. He insisted for making the payment. He said i should borrow funds from my friends or from my relatives. I asked him to wait for 2 days but i could not arrange the funds. Then i asked him to cancel my registration. He was telling me that it can not be done.
Then he has initiated a cancellation request but i have not received refund as of now.
Also i have not received any communication from your end.
Mr ravindra's mobile number is [protected].
I am in trouble and mr ravindra told me that i will be getting refund of my funds in 3 working days.
He also told me that he will be sending my details on my mail but i have not received any single mail from your end.
Last week i had escalated this issue and had a word with your manager mr. Suresh nigam.
Mr suresh told me that he has processed the request for refund and with in 3 working days it will be done.
As of now i have not received any funds in my account and i am trying to call mr ravindra but he is not picking up the phone. Its been 28 days now and i am in need of funds as i wanted to make my emi payment.
Please find the payment details for your reference.
This is a clear example of giving false commitment and not giving proper information to customers. You want payment to be done on immediate basis but once payment is done, for refund you are not responding.
I am trying to call him up but he doesn't pick up my phone. I also sent him messages on his mobile number.
Request you to kindly look in to the same on priority basis as there is false and miscommunication from your end and do the refund on priority basis.
Also train your employees to give proper and complete information.
Complaint marked as Resolved Jul 30, 2019
[Jun 24, 2019] Shine.com customer support has been notified about the posted complaint.
Verified SupportShine.com Customer Care's response, Jun 29, 2019
Thank you for contacting Shine learning.
We are unable to track your detail with the help of your name and transaction id. Kindly share your contact number or registered email id so that we will be able to check your profile and address your concern.
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